Terms of Service & Privacy Policy Last updated: [Date] 1. Acceptance of Terms By accessing or using this platform, including any AI-powered services, chatbots, WhatsApp integrations, or related features (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Service. 2. Description of the Service The Service is a Software-as-a-Service (SaaS) platform that provides automated communication tools, including but not limited to AI-driven chatbots, messaging via WhatsApp or other channels, availability checks, and analytics. The Service may evolve or change at any time. 3. Use of AI and Automated Responses You acknowledge that: Responses generated by AI are automated and may be inaccurate, incomplete, or inappropriate in certain contexts. AI-generated content does not constitute professional, legal, financial, or medical advice. You are solely responsible for verifying any information provided by the Service before relying on it. 4. User Responsibilities You agree not to: Use the Service for unlawful, abusive, misleading, or fraudulent purposes. Attempt to reverse-engineer, disrupt, or bypass security mechanisms. Use the Service in violation of WhatsApp, Twilio, or any third-party provider’s terms. You are responsible for all activity performed through your account or connected messaging numbers. 5. Availability & Third-Party Services The Service relies on third-party platforms (including WhatsApp, Twilio, cloud providers, and calendar services). We do not guarantee uninterrupted availability and are not responsible for outages, delays, or changes caused by third-party services. 6. Limitation of Liability To the maximum extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE”. We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to the use or inability to use the Service, including loss of data, revenue, or business opportunities. 7. Intellectual Property All software, code, algorithms, designs, and documentation related to the Service are the exclusive property of the Company. No rights are granted except as expressly stated in these Terms. Privacy Policy 8. Information We Collect We may collect: Contact information (such as phone numbers, email addresses) Conversation data exchanged with the bot Usage, logs, and technical metadata Configuration and integration data provided by the user 9. Use of Information Collected information is used solely to: Operate and maintain the Service Improve AI performance and system reliability Provide customer support and system notifications 10. AI Training Conversation data may be processed for service improvement, debugging, or quality assurance. We do not sell personal data to third parties. 11. Data Storage & Security We implement reasonable technical and organizational measures to protect stored data. However, no system is completely secure, and we cannot guarantee absolute security. 12. Data Sharing Data may be shared with trusted service providers strictly for operational purposes, or when required by law. 13. Data Retention Data is retained only as long as necessary to provide the Service or comply with legal obligations. 14. User Rights Where applicable by law, users may request access, correction, or deletion of their personal data by contacting us. 15. Modifications We reserve the right to update these Terms and this Privacy Policy at any time. Continued use of the Service constitutes acceptance of the updated terms. 16. Governing Law These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles.